Use cases · Support
Support that answers before the customer gets frustrated.
Most support questions are the same ten questions, asked a hundred times: where is my order, what are your hours, how do I return this, how much is delivery. Stepora answers those instantly — and hands the difficult ones to your team with the full conversation attached.
How support works on Stepora
- The customer writes inOn WhatsApp, where they already are — no ticket portal, no app to install, no email thread to find.
- The AI answers the routine questionsOrder status, hours, delivery, returns, prices — answered at once from your business details and FAQs.
- Tricky chats go to your teamComplaints, special requests and anything urgent pause the bot and alert your team. The AI steps aside; it never argues with a customer.
- Your team picks up with full contextThe whole conversation comes with the handover, so nobody asks the customer to repeat themselves.
What Stepora does for support
One shared team inbox
Every conversation in one place. Assign chats to team members, tag them, keep internal notes, and see what is answered and what is still waiting.
Out-of-office, handled
Business-hours schedules decide when the bot replies and when it stays quiet, with welcome and out-of-office messages set up in one click.
Voice-note replies
Customers who send voice notes get voice-note replies back in natural voices — on Growth and Business plans. Live voice calling is not yet available.
Quality you can check
CoPilot summarises any conversation, scores its quality, and drafts replies in a different tone — but it never sends anything itself. You send.
What it does not do
- It never pretends to be a human. If a customer asks, the AI says it is a bot.
- It never answers a complaint with a scripted apology and nothing else — complaints go to your team.
- It never makes promises about refunds, replacements or delivery dates that are not in your business details.