Frequently asked questions

Short answers. Longer versions live in the docs.

What is Stepora?

A WhatsApp sales machine for stores. It answers your customers on WhatsApp, takes their orders, and hands the difficult chats to you. You run it from one panel.

Do I need my own WhatsApp number?

Yes. You connect your own WhatsApp Business number through Meta’s official Cloud API, on your own WhatsApp Business account. We never share a number between stores, and we are not a Meta partner — your account is yours.

What does it cost?

Starter $29.99, Growth $39.99, or Business $99 per month, plus $0.011 per message ($0.006 above 10,000 messages a month). Meta charges separately on your own account. See the pricing page.

Is anything free from Meta?

Yes — Meta gives the first 1,000 service conversations per number, per month, free. A conversation is a 24-hour window with one customer, not 1,000 messages. Marketing template messages are still charged by Meta. Our $0.011 per-message fee still applies to every message.

Does it work for cash on delivery?

Yes — COD is the default it was built around. The bot collects item, name, address, and phone, repeats the order and total, and you confirm before anything dispatches. Unconfirmed orders never ship, which is how it cuts return-to-origin (RTO) losses.

Does it speak Roman Urdu?

Yes. It replies in English, Roman Urdu, or Urdu script, matching the language the customer wrote in.

Will the bot confirm orders by itself?

No. The bot collects the order and repeats it back. The final confirmation — availability, delivery, and the go-ahead to dispatch — is always yours.

Can it send bulk messages or spam my customers?

No. There is no bulk blasting. Broadcasts go only to customers who opted in, use Meta-approved templates, are off by default, and need your confirmation before each send.

How do I pay?

From your wallet balance in the panel. Minimum first top-up is $20. Honest label: online card checkout is in test mode — top-ups are currently arranged as manual requests until card checkout goes live.

Does it make voice calls?

Not yet. Voice-note replies work today with free built-in voices, on Growth and Business plans (Starter is text chat only). Live voice calling is not yet available.

How do I start?

We onboard stores through a short intro conversation first — that is how we sell today. Contact us or open the panel if you already have access.